Fox International Channels Legal Flow App

The Goal
Create a solution that allowed Fox’s employees to easily draft the correct contracts for the appropriate channels in their organization with special attention given to improving the user experience.

The Problem

Fox’s employees were using a cumbersome and outdated workflow that was difficult and confusing to use – we were brought in to create a more user friendly solution.

The Team

  • UX Designer
  • Project Manager
  • Software Development Manager
  • Software Developer 

The Tools

  • Photoshop
  • Illustrator
  • Balsamiq

The Discovery
Fox International Channels is an enormous company with a complicated process for working with vendors. To properly design a solution, we needed to have a solid understanding of their current system as well as the pain points within it, so we did many interviews with users and stakeholders to get a holistic view of the problem and how we could best correct it. This involved coming up with a solution that had an easy to use interface so that the solution would be easily adopted by employees that were already frustrated by the existing experience.

The Process
After analysis of their current situation, we recommended that the end solution focus on enriching existing applications end users are comfortable and familiar with, as utilizing familiar every day tools would increase overall adoption levels. It would also reduce the need for all end users to receive SharePoint training. We started building wireframes in Balsamiq for Office Add-ins for both Microsoft Word and Excel, as well as a Sharepoint site where users could access all their requests and see any tasks assigned to them. The solution utilized a completely custom layout with a Sharepoint backend to create a database of documents that could be edited by admins, as well as kicking off workflows that also triggered things like assigned tasks, alerts, etc. The web portal was tied into the Word and Outlook Add-ins which allowed the user to access the database from those points also.

Once the final design was decided, I did the visual design for both Add-ins and the web portal. As part of all visual design is also making sure the user experience is taken into consideration, I made sure everything was extremely clear and easy to understand, as the Add-ins in particular involved some complex form fields. I worked within the Fox brand to make a modern, clean UI achieve this goal.

The Final Outcome
Upon its completion, the Fox International Channels Legal Flow App will help its internal team have a much more streamlined process when dealing with corporate contract issues as they contract outside vendors through an improved user experience.

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